Big websites shut the door on AI agents, The Verge finds

People using Grok, Dots, Instinct’s agent and Meta’s Muse say other sites stop their agents too. Amazon told Meta that Muse’s access breaks its site policies, and users report that Grok, Dots and Instinct cannot use Amazon either, The Verge says.

Some blocks are accidental. Checks built to stop scammers and spam bots catch agents too. Walmart, a Muse partner, told TechCrunch it never meant to stop agent checkouts. TechCrunch points to a click-to-prove-you’re-human button as the likely snag.

“Turning away a personal agent means turning away the customer behind it,” Meta says. It has signed up retailers such as Walmart, Gap, Sephora and Best Buy so Muse can shop on their sites, The Verge reports.

If you sell online, decide whether agents may complete a purchase on your store, then check that your bot protection matches that decision.