GetResponse: what it costs at your list size, where the AI sits and what the terms say

What GetResponse is

GetResponse is an email marketing platform run by GetResponse S.A., a Polish company, at getresponse.com. You build a contact list with signup forms and landing pages, then send newsletters and automated emails to it. Higher plans add webinars, a course builder and a website builder.

Every plan sends as many emails as you like, and you pay only for list size. Brevo works the other way and bills by emails sent. So GetResponse suits a shop that mails the same list several times a week.

The AI email marketing hub sets GetResponse beside the other 14 email tools we track.

What GetResponse costs at your list size

Starter rises from $19 a month at 1,000 contacts to $79 at 10,000, on monthly billing.

The smallest list GetResponse sells is 1,000 contacts. So a 500-contact list pays the full Starter price of $19 a month, checked 6 November 2026 on the pricing page.

What counts as a contact matters more than the sticker. The terms count contacts per list, so one person on two lists counts twice. The monthly total also includes unsubscribed, deleted, rejected, unconfirmed and inactive contacts.

Grow past your tier through a form or landing page and GetResponse adds a list extension fee. It is the gap between your plan and the tier your list needs.

The help article says the fee “is applied every month, even if you’ve signed up for an annual subscription plan.” The GetResponse pricing page walks through every step and the yearly rate.

Which GetResponse plan has the AI features

GetResponse’s AI writes email copy and subject lines, and builds landing pages from a prompt. All three come with every paid plan, but Starter stops each one at 3 uses.

The email generator starts from a short brief: keywords, your type of business, the audience and the kind of email.

On Starter the AI email generator, the AI subject line generator and the landing page AI creator each say “Up to 3 uses” in the plan comparison. Three uses is a trial of the feature. Marketer lifts the cap to unlimited.

That makes Marketer the real AI plan. At 2,500 contacts it costs $69 a month against Starter’s $29. Marketer also adds unlimited automation workflows and abandoned cart emails, so a shop pays for more than the AI.

AI product recommendations, which pick items for each shopper, sit on Enterprise only, at a custom price.

Does GetResponse train AI on your list

GetResponse says its AI providers do not learn from your content. Section 10 of the US terms, dated 9 June 2026, reads: “The AI solutions we have selected ensure that the model does not learn from the content provided by the Customer.”

Terms of Service (US), 10

The AI solutions we have selected ensure that the model does not learn from the content provided by the Customer.

That sentence is a promise about outside providers, and the terms name no setting to opt out. The same section names OpenAI as a provider, and Azure OpenAI for the course creator’s AI support. What you type into the AI tools is sent to them for processing.

Section 10 also says GetResponse “does not claim any rights to the results obtained.” It adds that results may not be unique across users, and that you label AI-only content where the law requires it. The AI-training guide sets this clause beside the other 14 tools.

Deliverability and the free account

Deliverability is whether your email lands in the inbox or in spam. A dedicated IP address, which keeps other senders’ reputation off your mail, is listed on Enterprise only (pricing page). Every other plan sends from shared addresses.

Two public reports raise problems here. One Trustpilot reviewer says their mail went to spam (Trustpilot). A Reddit user found the tracking links returned SSL errors, which browsers flag as unsafe (Reddit).

The pricing page sells no free plan, only a 14-day trial with no card.

After the trial, the help centre describes a free account capped at 500 contacts. It sends newsletters only, with the AI generators and automations switched off.

GetResponse reviewers praise support and dispute billing

We read 24 public reviews dated 10 March to 28 October 2026: the 20 latest on Trustpilot, 3 Reddit threads and an archived G2 page. Trustpilot shows a TrustScore of 4.2 from 1,045 reviews, 27 per cent of them one-star.

Support staff lead the praise. Ten of the 20 latest Trustpilot reviews name an agent or an onboarding call that helped with domain setup or automations (Trustpilot). One reviewer writes: “Great support if you have any questions.”

Money and access lead the complaints. Five of 24 describe charges after cancelling, multi-year prepayment or refused refunds (Trustpilot). Four of 24 report accounts restricted or automations switched off, sometimes without warning (Trustpilot, Reddit).

The billing FAQ explains part of it. Yearly plans are paid “in advance”, and a downgrade or a switch to monthly billing goes through live chat (pricing page FAQ). None of the 24 discusses the AI features.

GetResponse pros and cons

How GetResponse compares

One Trustpilot reviewer moved from ActiveCampaign for the lower price; the ActiveCampaign profile prices it at the same list sizes. MailerLite is a small-list rival that also includes landing pages and lists a free plan.

Best AI email marketing tools ranks GetResponse among nine platforms by AI plan and price. For a shop, email marketing for ecommerce weighs abandoned cart emails and product recommendations. The email price table prices all 15 tools at your own list size.

Questions buyers ask about GetResponse

What is the GetResponse official website?

It is getresponse.com, run by GetResponse S.A. Plans, terms and the help centre all sit on that domain.

Is GetResponse free?

There is a 14-day trial with no card. After it, the help centre describes a free account capped at 500 contacts, with newsletters only and no AI generators.

Does GetResponse have AI?

Yes. It generates email copy, subject lines and landing pages. Starter allows 3 uses of each AI generator; Marketer and above have no cap.

Does GetResponse use my contacts to train AI?

Section 10 of its terms says the AI providers it chose do not learn from customer content. Your input is still sent to providers such as OpenAI.

Is GetResponse legit?

GetResponse S.A. publishes its prices and its AI clause openly. Reviewers praise its support; 5 of 24 report billing disputes after cancelling.

Every email tool, with its price at your list size, is in the AI email marketing hub →